Frequently Asked Questions
Everything you need to know about our premium wax prints and luxury fashion services.
What makes Vlisco wax prints unique?
Our fabrics are crafted using a unique wax-resist dyeing process where every yard is distinct. The intricate layering of colors and the natural 'crackling' effect ensure that no two pieces are exactly alike, representing true craftsmanship.
How should I care for my Vlisco fabric?
To preserve the vibrancy of the colors, we recommend hand washing in lukewarm water with a mild detergent. Avoid bleach and dry your garments in the shade to prevent sun fading. Iron on the reverse side while slightly damp.
What are your shipping options and delivery times?
We offer worldwide shipping via premium couriers. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Can I return or exchange my purchase?
Yes, we accept returns within 14 days of delivery, provided the fabric has not been cut, washed, or altered. Please ensure all original labels and packaging are intact to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How can I verify the authenticity of my fabric?
Authentic Vlisco fabrics feature our signature 'Sun' logo and product number on the selvedge. You can also find the 'Guaranteed Real Dutch Wax' seal printed on the edge of every yard.